Help and FAQs
Shipping
Allow for at least 24 hours after placing your order for the products to be dispatched.
In best cases:
Order placed before 12pm (Monday to Friday) will be dispatched on the same day. Orders placed after 12pm, or on weekends and bank holidays, will be dispatched on the following business day.
You will receive dispatch details by email once your order has shipped.
Free UK shipping for orders over £49
Royal Mail Tracked – £3.89
We currently deliver to the United Kingdom
All orders are shipped from the United Kingdom
If your package was damage during transit, please take a photo and save the damaged box/product and notify us immediately at [email protected]. We will inspect any damaged package and the items will be replaced.
Orders
On the rare occasion there is a problem with your package, we offer hassle-free refunds or replacements for all products returned within 30 days of purchase, in their unopened and original condition. Simply contact us and we’ll talk it through. Please note that refunds will only be processed once we receive the returned items.
Please contact us via email: [email protected]
All refunds will be processed to the original method of payment.
The security of our customers’ personal and credit card information is paramount to Asa skin and we continue to invest in the development of robust security systems.
Our website is encrypted with Secure Sockets Layer (SSL) certificates, which creates a secure transaction area in which to enter your payment information. You can be sure that you have entered a secure area as a small padlock symbol will appear in the address bar of your browser.
We accept American Express, Apple pay, Google pay, MasterCard, Paypal, Visa.